| Job Description | ||||
| 1. Job Details | ||||
| Job Title: | Senior Specialist Change Management | Department: | Change Management | |
| Reports To: | Executive Manager Change Management | Grade: | Â – | |
| OD Title (By HR): | OD Title Code (By HR): | |||
| Key Words for Search Engines: | ITIL Training, ITIL Certificate, Request for Change, change advisory board, Release Window, SDLC, Service Management, Change Management, Release Management, Change Request, CAB | |||
| 2.Main Responsibility   | ||||
| ·      Review and record requests for change (RFCs)
·      Evaluate impact on change requests ·      Prioritize changes according to business objectives ·      Manage the transition of changes from the development team to operations ·      Govern the change management process ·      Ability to conduct Change Advisory Board (CAB) ·      Coordinate the building, testing, and implementation of changes ·      Mediate conflicts related to the change where necessary ·      Monitor Post Implementation Reviews (PIRs) after the implementation of changes ·      Maintain all change documentation (policies, procedures, templates, etc.) ·      Produce Weekly progress reports and dashboards |
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| 3.Detailed Tasks | ||||
| ·      Ensure the tasks related to every change request proper release notes and rollback
·      Validate the changes in term of scope, impact and release window prior the approval ·      Prepare pre-CAB, CAB and management CAB by identifying the qualified changes to be within the agenda ·      Provide weekly, monthly and quarterly reports for the change’s status |
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| 4.Scope of Project | 5.Scope of Work | |||
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Permanent function |
Day-to-Day activities
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| 6.Job Purpose | ||||
| Â To maintain production environment by validating the changes and releases through change management policy and procedure. | ||||
| 7.Direct Reportees (IF APPLICABLE) | ||||
| Â None | ||||
| 8. Required Years of Experience | ||||
| –Â Â Â Â Â Â Â Â Â Â Above 5 years in same field
Qualifications: –         Bachelor’s degree in Computer Science, Information Technology or related field –         ITIL Training/ Certificate [Preferred] |
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| 9Â Â Â Â Â Â Â Â Required Technical Knowledge | ||||
| –Â Â Â Â Â Â Â Â Â Knowledge in SDLC and Project management lifecycle
–Â Â Â Â Â Â Â Â Â Knowledge in developing processes –Â Â Â Â Â Â Â Â Â Knowledge in Service Management (Change Management and Release Management) –Â Â Â Â Â Â Â Â Â Written and verbal communication skills are a must –Â Â Â Â Â Â Â Â Â General knowledge on Microsoft Office –Â Â Â Â Â Â Â Â Â General knowledge Operating systems –Â Â Â Â Â Â Â Â Â General knowledge Storage –Â Â Â Â Â Â Â Â Â General knowledge Databases |
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