| Job Description | ||||
| 1. Job Details | ||||
| Job Title: | Senior Specialist Change Management | Department: | Change Management | |
| Reports To: | Executive Manager Change Management | Grade: | – | |
| OD Title (By HR): | OD Title Code (By HR): | |||
| Key Words for Search Engines: | ITIL Training, ITIL Certificate, Request for Change, change advisory board, Release Window, SDLC, Service Management, Change Management, Release Management, Change Request, CAB | |||
| 2.Main Responsibility | ||||
| · Review and record requests for change (RFCs)
· Evaluate impact on change requests · Prioritize changes according to business objectives · Manage the transition of changes from the development team to operations · Govern the change management process · Ability to conduct Change Advisory Board (CAB) · Coordinate the building, testing, and implementation of changes · Mediate conflicts related to the change where necessary · Monitor Post Implementation Reviews (PIRs) after the implementation of changes · Maintain all change documentation (policies, procedures, templates, etc.) · Produce Weekly progress reports and dashboards |
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| 3.Detailed Tasks | ||||
| · Ensure the tasks related to every change request proper release notes and rollback
· Validate the changes in term of scope, impact and release window prior the approval · Prepare pre-CAB, CAB and management CAB by identifying the qualified changes to be within the agenda · Provide weekly, monthly and quarterly reports for the change’s status |
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| 4.Scope of Project | 5.Scope of Work | |||
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Permanent function |
Day-to-Day activities
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| 6.Job Purpose | ||||
| To maintain production environment by validating the changes and releases through change management policy and procedure. | ||||
| 7.Direct Reportees (IF APPLICABLE) | ||||
| None | ||||
| 8. Required Years of Experience | ||||
| – Above 5 years in same field
Qualifications: – Bachelor’s degree in Computer Science, Information Technology or related field – ITIL Training/ Certificate [Preferred] |
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| 9 Required Technical Knowledge | ||||
| – Knowledge in SDLC and Project management lifecycle
– Knowledge in developing processes – Knowledge in Service Management (Change Management and Release Management) – Written and verbal communication skills are a must – General knowledge on Microsoft Office – General knowledge Operating systems – General knowledge Storage – General knowledge Databases |
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